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Privacy Policy

Queens Garage is committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our garage services.

1. Who we are

Queens Garage
113 Chequers Rd
Minster on Sea
Sheerness
ME12 3QL
United Kingdom

Telephone: 01795 872295
Email: queensgarage113@hotmail.co.uk

For the purposes of data protection law, Queens Garage is the data controller of the personal data you provide to us through this website or when you contact us directly.

2. What information we collect

We may collect and process the following personal data:

  • your name

  • your telephone number

  • your email address

  • your address, if you provide it

  • your vehicle details, including registration, make and model

  • details about the services you enquire about or book

  • correspondence you send to us by email, phone, or contact form

  • website usage data, such as IP address, browser type, pages visited, and general analytics data

We only collect personal data that is relevant to providing our services, responding to enquiries, managing bookings, and operating our website.

3. How we collect your information

We collect personal information when:

  • you fill in an enquiry or contact form on our website

  • you email or telephone us

  • you book an MOT, service, repair, or other garage work

  • you communicate with us about your vehicle

  • you browse our website

  • you accept cookies or tracking technologies, where applicable

4. How we use your personal data

We use your personal data to:

  • respond to your enquiries

  • provide quotations

  • arrange and manage MOTs, servicing, repairs, and related work

  • contact you about bookings or work on your vehicle

  • keep internal records

  • improve our website and services

  • meet legal, regulatory, and accounting obligations

  • deal with complaints or disputes

  • protect our business against fraud, misuse, or other risks

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following:

  • Contract – where processing is necessary to provide a quotation, book work in, or deliver services you have requested.

  • Legal obligation – where we need to keep records or process information to comply with legal or regulatory requirements.

  • Legitimate interests – where it is necessary for the running of our business, improving our services, responding to enquiries, and maintaining website security, provided your rights and freedoms do not override those interests.

  • Consent – where you have clearly agreed, for example if optional cookies or marketing communications are used.

6. Sharing your information

We do not sell your personal data.

We may share your information where necessary with:

  • website hosting and website support providers

  • email providers and IT service providers

  • payment processors, accountants, or professional advisers

  • software providers used for enquiries, bookings, or administration

  • legal or regulatory bodies where required by law

Any third party we use should only process your personal data where necessary and in line with applicable data protection law.

7. How long we keep your data

We will only keep your personal data for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The ICO says privacy information should explain retention periods or the criteria used to decide them.

In general:

  • enquiry form and contact details are kept only as long as needed to deal with your enquiry and any follow-up

  • customer and vehicle records are kept for as long as reasonably necessary for service history, administration, and legal or accounting purposes

  • website analytics data is retained in line with the settings of the analytics tools used

  • if you ask us to delete information, we will consider that request in line with our legal obligations

8. Cookies and website tracking

Our website may use cookies and similar technologies to help it function properly, improve performance, and understand how visitors use the site.

These may include:

  • essential cookies required for the operation of the site

  • analytics cookies to help us understand website traffic and performance

  • functional cookies where relevant

Where required, we will ask for your consent before placing non-essential cookies on your device. The ICO recommends that cookie and privacy information is clear, transparent, and easy to access.

If your website uses a cookie banner, it is best to link this Privacy Policy to a separate Cookie Policy with the exact cookies listed.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration.

However, no internet transmission is completely secure, and while we take reasonable steps to protect your data, we cannot guarantee absolute security.

10. Your data protection rights

Under UK GDPR, individuals may have rights including:

  • the right to be informed

  • the right of access

  • the right to rectification

  • the right to erasure

  • the right to restrict processing

  • the right to data portability

  • the right to object

  • rights relating to automated decision-making, where applicable

To exercise any of these rights, please contact us using the details above.

We may need to verify your identity before responding to your request.

11. Complaints

If you have any concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO states that privacy notices should explain how people can complain if they are concerned about how their data is used.

12. Third-party websites

Our website may contain links to third-party websites, such as social media platforms or external service providers. We are not responsible for the privacy practices or content of those third-party websites. Please read their privacy policies before submitting personal data to them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or how we operate. Any changes will be posted on this page with an updated revision date.

14. Contact us

If you have any questions about this Privacy Policy or how your personal data is used, please contact:

Queens Garage
113 Chequers Rd
Minster on Sea
Sheerness
ME12 3QL
United Kingdom
Telephone: 01795 872295
Email: queensgarage113@hotmail.co.uk

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